Project Background
A luxury hotel sets strict standards for guest experience: the network must reliably cover guest rooms, banquet halls and public spaces, and service enquiries must receive prompt responses.
Wi-Fi Network Coverage
ZONNET planned the access points and switching network by building structure and usage density — guest rooms, corridors, banquet halls, dining and back-of-house areas — handling signal, capacity and wireless roaming so guests stay connected throughout the hotel.
Centralised Management
A centralised management platform gives the operations team visibility of equipment status, capacity and alarms, simplifying daily maintenance.
AI Smart Customer Service
On top of the network, AICC smart customer service was brought in to handle guests' common enquiries and service requests, routing to the right staff when human help is needed — improving response speed and the service experience.